IT Service Desk & Manage Operation, Is an agreement-based service, which IT systems or sub-systems need to be managed. In this case the IT system used in the Pelindo environment. Software to middleware, including related hardware
Features:
Provide experienced team members who work 24/7, including facilities and/or tools to support [preventive corrective] work.
Benefit : Customers can focus more on escorting their core business activities. Because IT-based service escort is controlled by IT service managers. Which can be based on Service Level Agreement.
