To ensure the smooth flow of national logistics during the 2025 Christmas and 2026 New Year (Nataru) period, Pelindo Solusi Digital is strengthening the readiness of its comprehensive port digital services. Through 24-hour non-stop service operations and the establishment of Nataru Command Posts, Pelindo Solusi Digital is committed to maintaining system stability, service reliability, and a rapid response to the Pelindo Group's operational needs during peak logistics activity.

Facing the high national logistics activity during the 2025 Christmas and 2026 New Year (Nataru) period, Pelindo Solusi Digital ensures that all digital port services supporting Pelindo Group operations operate non-stop, 24/7, throughout the peak period. The Nataru Post, which will open from December 19, 2025, to January 4, 2026, will serve as a coordination center for system monitoring, incident handling, and strengthening service response to all customer requests.

Kamaldila Puja Yusnika, Senior Manager of Service Management at Pelindo Solusi Digital, emphasized that the reliability and continuity of digital services in the port sector are Pelindo Solusi Digital's top priorities. "All digital port services remain active 24/7, including the Call Center, application support, and technical support. We ensure that Pelindo's digital ecosystem remains stable, secure, and responsive during the Nataru period," she explained.

By strengthening real-time infrastructure monitoring, increasing incident handling capacity, and ensuring the readiness of technical teams across various service channels, Pelindo Solusi Digital ensures that all service processes, from vessel service and cargo service to billing and other operational services, run smoothly.

Pelindo Solusi Digital provides 24/7 access to assistance through its Call Center, WhatsApp Support, Self-Service Portal, and Omni Sivia services, so customers can receive prompt support in various operational conditions. This readiness emphasizes Pelindo Solusi Digital's strategic position as a key driver of digital transformation within the Pelindo Group, while ensuring the smooth flow of national logistics during the Christmas and New Year period and throughout the year, added Dimas Giri Prabowo, Corporate Secretary of Pelindo Solusi Digital.

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